Rachel's Voice has a zero tolerance policy towards anyone who treats it staff, including its volunteers in an abusive or threatening way. The use of bad language, swearing and/or verbal insults will not be tolerated. Any form of racial abuse, misogyny, sexual discrimination or sexual harassment will not be tolerated. Persistent or unrealistic demands that cause stress to staff will not be accepted. We reserve the right to immediately cease and withdraw from any further communication where this type of behaviour is displayed. We welcome and encourage the public to access our services when needed but we do ask that Rachel's Voice staff and volunteers are treated courteously at all times, you are entitled to expect the same treatment and respect from Rachel's Voice staff and volunteers.